Mystery (Shadow) Shopper Research

Depending on the characteristics of the study, we also offer acting training for mystery shoppers alongside general training and project-specific training.

What questions do we answer?

• How well does the staff comply with service standards?
• How well does the location visited comply with neatness, cleanliness, hygiene etc. standards?
• How successful is the location visited in customer services and speed of service?
• How well does the staff in the location visited comply with the training they received?
• Is post-sales service offered at the location visited? If yes, how is it tracked?
• Is the staff/representative/dealer sufficiently informed about the products and services provided?
• Is the staff/representative/dealer able to ensure and track customer satisfaction?
• Is needs analysis performed for the customer?
• Is the product presentation done according to the standards?