Mystery (Shadow) Shopper Research
Depending on the characteristics of the study, we also offer acting training for mystery shoppers alongside general training and project-specific training.
What questions do we answer?
- How well does the staff comply with service standards?
- How well does the location visited comply with neatness, cleanliness, hygiene etc. standards?
- How successful is the location visited in customer services and speed of service?
- How well does the staff in the location visited comply with the training they received?
- Is post-sales service offered at the location visited? If yes, how is it tracked?
- Is the staff/representative/dealer sufficiently informed about the products and services provided?
- Is the staff/representative/dealer able to ensure and track customer satisfaction?
- Is needs analysis performed for the customer?
- Is the product presentation done according to the standards?